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Vietnam Impressive on press from Western Australia, visit here

(c) Jean Henriksson

We have been recently on Swedish travel site: www.tripant.com published by Clas Johansson. Clas is Editor-in-Chief. He is also Member of the Swedish Travel Writers Association (Sveriges Turistjournalister), National Press Club (Publicistklubben) and the Association of Media (Föreningen Media)

The following comments and feedback are all true and we posted under the permission from authors. For privacy reason and to avoid spamming, email addresses are not public. If you should need the reference by emailing or telephoning one of these, kindly ask us so we can write to have agreement from author so you can write or speak to them directly.

 

On Sun, Dec 27, 2009 at 5:23 PM, Paul Bolt from USA wrote:

Mike,

I just wanted to let you know that we are back in Singapore now. We hated to leave Thailand. We had a great trip, and especially enjoyed Chiang Mai. Thanks for taking care of everything.

 

Best,
Paul

 

On Mon, Dec 14, 2009 at 5:58 PM, Eric Kligerman from USA wrote:

Dear Ms Narol,

I want to thank you again for all your help and suggestions regarding getting my visa ready for my trip this coming February. You have saved me much trouble and time. Your kindness and professionalism have been absolutely wonderful to work with and I will certainly recommend your agency to all those traveling to Vietnam and South East Asia. Also, I plan on turning to you for help with my travels once I arrive in Vietnam.

 

All the Best,
Eric

 

On Thu, Dec 10, 2009 at 2:51 AM, Peter Watkins from UK wrote:

Hello,

Sorry that last email was meant for my wife as she has the details for the hotel.
Your service has been fantastic to date and we will be recommending you highly.

 

Many thanks
Peter

 

On Mon, Nov 30, 2009 at 7:05 PM, Roumy Marinova from Bulgary wrote:

Dear Mike & Ms. Lan,

This is my thank-you-letter. Thank you very much indeed! All the organization of the trip was strict, nothing was delayed even with 5 minutes. The hotels were also very good for our needs and all the tourists were happy. I will think the route once more because it was a little tiresome, but I think there should pass some time to think it over.

 

Thank you once more! With a hope for still better future cooperation, with best regards,

 

Roumy Marinova

 

On Thu, Nov 12, 2009 at 1:12 AM, Hayley McKechnie from England wrote:

Vietnam Impressive is BY FAR the best company I have used whilst in Asia for anything, I am extremely impressed!! Special thanks must be given to Ms Narol, who sorted out everything for us. I cannot say one bad thing about them. I was very impressed with the speed in which she replied to my inquiries on a continuous basis, not just the one off. Within 24 hours everything had been discussed, booked and paid for. Ms Narol answered all my questions not only quickly but also in great yet clear detail and in a highly friendly and professional manner, doing everything she could to help, they are even meeting us at the airport to hand us our tickets personally! She even filled in all of the payment form for me, and you can rest assure they are perfectly legitimate, I have not had a single problem regarding online payment with them. I cannot convey my satisfaction with their service, and I will without doubt recommend Vietnam Impressive to everyone I know, and I’m sure I will have the pleasure to use them again in the future. I insist you use their service, they deserve it. Thank you Ms Narol and all at Vietnam Impressive. I look forward to my time in Vietnam!

 

Hayley (England)

 

On Tue, Oct 27, 2009 at 6:16 PM, Claire Mann from UK wrote:

Dear Mike,
We are now home having had a visit to Hong Kong on the way home! We really would just like to thank you for arranging our holiday so perfectly – we thoroughly enjoyed it! We have returned home with very fond memories of Vietnam. I have put our photos on the computer so they are a lovely reminder! We would have no hesitation in recommending Vietnam Impressive to any one wishing to visit your country.

 

Best wishes,
Claire and Nick

 

From Michel and Michelle from Paris on 27th October 2009 wrote

Chére Lan,

Nous avons retrouvé notre domicile aprés les moments exceptionnels que nous avons vécu au Vietnam.

Nous vous remerçions à nouveau trés sincérement pour toute la sollicitude dont vous nous avez entouré qui nous a permis de vivre un inoubliable séjour dans votre merveilleux pays.

Dans les prochaines semaines, nous vous adresserons un CD contenant un large échantillon des photos que nous avons prises au cours de notre voyage.

 

Avec toute notre sympathie.
Michel et Michéle

 

From Kenneth Henrickson on 21st October 2009 wrote

Dear Mike

Your service was FANTASTIC! We couldn’t get over the fact that there was not one problem over a long and complex trip. We salute you!

As you know I have written an article about our trip for publication in our local newspaper. I mentioned your excellent service several times in the article. When it is published I will send it to you.

 

Kind regards
Ken and Jean Henrickson.

 

From Kelvin Oliver on 21st October 2009 wrote

Thanks Mike.

Yes we have landed in Bangkok after a fabulous tour through your company. It could not be faulted and we will be pleased to recomend you to all our friends and others we meet in our tours.

All the guides were excellent, the vehicles and drivers were also great and the hotels above our expectations. We only regret that we should have spent 2 more days in Cambodia.

Thank you and your staff for the excellent and professional service.

Kelvin, Maureen, Ken and Jean

 

Katrina Smith from Australia on 16th October 2009 wrote

Dear Mike,

I can’t thank you enough for the lengths you went to to help my friend arrange his visa into the country on such short notice. He and I both panicked when he was stranded at the airport but you calmly managed to help us and fix the problem in a record time.

It is nice to know that I am able to trust a tour company here in Vietnam and not only will I use your services again but I will be recommending you to others.

 

Thanks a billion!

Katrina

Again

 

Noel C Britto from India on 15 September 2009 wrote

victoria,

just returned back to work, after holiday and business travel.

re feedback:-the trip was exceptional and i can only give you and your organisation alot of praise for helping pull it together.

your profesionalism and responsiveness was of the highest calibre.

re the trip – angkor wat stood out so did the bhaya cruise, having said that i have no complaints on any of the trip.

the only thing i would change was the malaysian hotel, but i understand that was mainly due to my budget constraints.

i will certainly recommend you to my colleagues and fellow expats in India, and hopefully when i get you several referals you will give me similar great service when i come back to that region.

 

regards,
Noel C. Britto

 

Joanna Wood from UK on the 7th September 2009 wrote:

Dear Victoria

We had an absolutely amazing time in your country! We loved Vietnam and plan to come back again in the next few years if we can afford it.

Everything with the tours that you booked for us were excellent.

The hotel in Sapa was lovely with a fantastic view.

 

The girls who were working aWe had a great time on CatBa island, the tour there was fantastic, we really enjoyed the trek in the National Park and the kayaking on Monkey Island. Again I think we would have preferred to have bought our meals in the local restaurants near the hotel, as the local food is very good and very cheap. Since I have got back to England I have really missed Pho Bo for breakfast!t Hanoi House were really friendly and helpful and it was great to relax for a few hours before leaving for Halong Bay, it was also very cheap.

 

Halong Bay was wonderful, the only thing we would liked to have changed about it was the night on the boat, all the people on the boat were also foreign tourists and we would have preferred to stay and eat with Vietnamese people who had come to visit Halong Bay. We found that most Vietnamese people were more fun and more friendly than a lot of the western tourists that we met!

 

We both thought the service from Vietnam Impressive was excellent and would definitely use you again if we are able to come back, I would also recommend you to any friends that are visiting Vietnam.

 

Many thanks and best regards

Joanna

 

Lee Jih Houh from Penang, Malaysia on 7 August 2009 wrote

Hei there Mike,

Almost forgotten about your mail. Sorry for that.

Firstly I think we really had a great trip. Thumbs up for you guys. We were really glad to have you guys. It was really nice of you guys to help us ammend the iternary over and over again even till the last minute where we had trouble with our flight but you guys still able to solve all the rest of the problem for us. It really made our day.

 

Nice private van you have there to transport us from one place to another.

 

Good daily water supply.

 

Kim was a nice guide. He’s very friendly. Language and communication was perfect. He knows his stuffs pretty well. However it would be better if he could recommend us more good local food, street food. Probably that was what we were looking for. Cos some of these info were a little hard to get even on lonely planets as not many ppl would opt for street food. But we’d love to try the typical local food.

 

Ha from Sapa was great too. Communication was okay. Though his english had a little slang which sometimes harder to understand but he did try his best to convey all the infomation very well. He recommended some real good food, he even did the ordering for us. Whenever we had problem communicating with the locals, we just rang him up and he actually spoke on our behalf although once i think he was taking a nap. He even sat down with us to have coffee and also invited us for a drink with his friends. He got us a good deal for a jeep up to the Silver Waterfall. He brought us around to shop for coffee in Lao Cai. I think he’s the type of tourguide we are looking for. Kim was still great.

 

Oh ya, I think on the last day in Lao Cai, before taking a train back to Hanoi, we were rather dirty. So it’d be great if we could have a quick shower before going on the train. Ha drop us at a shop which one of the guys there brought us to the train station later. They do have a toilet with shower, we thought we could used it but we couldn’t. Probably something could be done there.

 

Also on the junk in Halong bay. Probably this is a little out of your control but i couldn’t really remember if they have a menu for the drinks. Probably they have it but i’m not sure if the stated a cup of hot water cost $1. But we paid like almost $8 for 8 cups of hot water. Something we weren’t expecting.

 

Hotel wise, Sunrise was okay, just initially the highest room had insufficient water supply, but later we had rooms at lower floors and they were fine. It’s still not terribly noisy.
In sapa, i think it’s thai binh, it’s rather hot though during the day, they should probably have a fan at least to allow the air to circulate. At night it was fine. The water heater was a gasburner type, so it’s rather hard to control the hot water supply. The boss was friendly.
The train was great. We were sent off and picked up right on time.

 

Staff in the company was friendly, too bad we didn’t get to meet the big boss, you.
Anyway, overall was great, it’ll be a memorable trip. Might be back again in the future. Will definitely recommend you guys to other friends.

 

Sorry for the long winded story. Have a nice day.

 

Lee Jih Houh
School of Mechanical Engineering,
Universiti Sains Malaysia,
14300 Nibong Tebal,
Penang, Malaysia.

 

Lars Noegraad from Denmark on 4 August wrote

Dear Victoria,
I would like to thank you and your colleagues for all the help and service you provided before and during our stay in Vietnam. We had a wonderful time in your country thanks to you and your colleagues and we all hope to be back sometime soon. I would like to wish you and your colleagues all the best both personal and in respect to your work.

 

My very best regards,
Lars

 

Pal Puja from India on 18 July 2009 wrote

Dear Mike,

Trust you are doing well!.. I am extremely sorry for not writing back. like most people, we were swamped with work after a long Holiday.

We wanted to extend a Big Thanks from all of us for a well organised trip. It was almost seamless and we went around without any problems.

 

I have some specific points on some aspects of the trip-
1) Hanoi-
I think the sight seeing could be a little more structured,.. Kim should have completed the sights seeing in 2 – 3 hrs, & directed us to roaming around the streets.. on our own, exploring & enjoying the flavor of the city. Our experience was that
the sightseeing was slightly loosely weaved, for example till about 2pm, we were just driving around the lake.. and spend the second half of the day visiting the various sites, by the time we started exploring the streets after the cyclo tour it was almost 7 pm..

 

2) Halong Bay – Superb, this truly was the high point of our trip
3) Danag – Again, great, Hue was terrific, very professional, courteous, friendly & informative.. Infact, could u please send me his email Id, we would like to thank him
4) Saigon – Also well organised & Lee was also very helpful.

 

Car arrangements were great all along
Hotel –
Best in Hoian
Junk – excellent

 

Hanoi& Saigon – could explore different alternatives

 

Lastly – Some tips on shopping places, would have helped, especially in Hanoi as Kim was not very aware.

 

Thanks again for all your help, will surely direct our friends to you incase they are planning a trip to Vietnam. We will also contact you for our next trip to Laos & Cambodia.

 

cheers
Puja

 

Pearly from Kuala Lumpur, Malaysia on 26 June 2009 wrote

Hi Ms Lan, im Pearly (Jessie’s friend).

thanks for your arrangement. i had great time in Vietnam. your tour guides are very professional, very friendly, and very helpful and kind too. Kim and Hung did a very good jod through out the trip.

Both the hotel (Hao Binh) and junk service and arrangement was nice and they have good service quality but the only thing is after checking out from the junk, basically we are left bored. I would suggest, we should check-out later than 10am or we could check-out near lunch time. Since we were left bored, the junk(bai Tho) could actually arrange some activities that entertain(karaoke session) the customers. Other than this, the crews are very friendly.
Anyway, thanks for your arrangement. we will definately look for you for our next trip.

Cheers!!!!!

 

Laurens Bomhof from Neitherland on 25 May 2009 wrote

Dear Narol,

Thank you very much for the tickets and the $8. Your service is of a high standard.
We will certainly advise other people who plan to go to Vietnam to use Vietnam Impressive!

 

Best regards,
Laurens

 

Judith and Margaret from Australia on 17 May 2009 wrote

Dear Lan,

It was not a problem for us at all. We had a great time in Vietnam and wish to thank you for all the arrangements you made. We were very happy with the whole trip. In particular Ha in Sapa was very good when the trainlady told us we had to move to another compartment (she tried to give our compartment to some-one else) – he refused and argued strongly with her on our behalf and told us to lock our door and not to move or let anyone in. She didn’t come near us again! Would you kindly thank him from us and tell him we had no problem. We thought him very manly for looking after us so well.

 

Thanks again for your professionalism – shown in prompt replies and good arrangements with good execution. I enjoyed putting a face to your name when we met you in Hanoi. The whole experience of dealing with ‘Vietnam Impressive’ was hassle-free and enjoyable.

 

Kind regards, Judy and Margaret.

 

Radoslav Ivan from Russia on 12 May 2009 wrote

Thank you for your reply. I am glad I did business with you and I will recommend you to all my fellows and on the forum I found out about you. Thanks again and keep doing a good job.

 

Radoslav Ivan

 

Emlyn and Sally Williams from Britain on 08 May 2009 wrote

Dear Lan,

Everything went fine with the tickets, thanks. We are now in Hoi An and having a wonderful time in your country. Thank you for everything. It’s been marvellous.

 

Best wishes,
Emlyn and Sally Williams

 

Damian from UK and Monica from Canada on 27 April 2009 wrote

Mike,

I just wanted to send you an email to say thank you very much for the tour.

Both Monica and I had a fantastic time visiting all 3 countries. Everything on the tour worked out fantastic and we really enjoyed ourselves. The professionalism and organisation of Vietnam Impressive is very good and we were very very satisfied.

As promised, I will advertise your company throughout the expatriate community here in Saudi Arabia and Monica is going to post a recommendation of Vietnam Impressive on Trip Advisor.

 

Many thanks
Damian & Monica

 

Martin Shaw from UK on 20 April 2009 wrote

Lan Ms,

I am very grateful to you and to Vietnam Impressive in providing such a fast and effective service. You have followed up and been very courteous throughout the process, even out of office hours, and over the weekend. It was a very last minute visa request late Saturday afternoon, and you still managed to deliver by Monday morning, as promised.

I am pretty sure this is the best service I have ever experienced, and will recommend your company’s services to anyone visiting Vietnam, without hesitation.

 

Thanks & best regards,
Martin Shaw
Principal Consultant

 

Roy Gutman from USA on 17 April 2009 wrote

Dear Victoria:

I want to thank you for arranging that tour in Saigon, and for all the work you did to make our trip to Vietnam so enjoyable. You have an outstanding organization. Your responsiveness to every question along with the high quality of your recommendations and your very conscientious attitude went way beyond what I had any reason to expect. My wife and I really appreciated all your efforts, which added greatly to our positive impression of your country. Vietnam is impressive; and so is your agency. We’re in Luang Prabang right now, and enjoying it a lot. We have yet to find cooking as fine as that in Vietnam, but we’re looking!

 

Kind regards,
Roy

 

Woody English from USA, tourleader of group of 30 persons arrived Saigon from Phu My and Nha Trang on the Legend of the Seas Cruise on 7 March 2009 wrote

We loved your country. Vietnam is very special country. Your guide Peter and Victor are the best guides. The arrangements were excellent. KFC, Pho 24 and Gia restaurant are perfect. You have done all nicely.

 

Keith Martin from Calgary, Canada on 11 Feb 2009 wrote

Ms Narol
Vietnam Impressive Travel and Events
BnB Corporation
Suite 301, 35E Nguyen Binh Kheim Str,
Hanoi, Vietnam

 

11th February 2009

Dear Narol Ms:

I have now returned to Canada after a month-long visit to Vietnam and Cambodia. In a journey filled with new cultures, new places and new experiences, it was essential that I engaged an efficient professional agency to complete some of my travel arrangements on my behalf. I am very pleased to have made some of my plans through the offices of Vietnam Impressive.

 

All of my e-mail inquiries were answered promptly and efficiently; all of my Visa deposits were smoothly processed and all of my tickets were personally delivered to my hotel in Hanoi within a minute or two of the time we had set for an appointment. It was, in every respect, very impressive . . . .

 

I would have no hesitation in using your company again or in recommending it to any other travellers who rely on trust, courtesy, efficiency and professionalism. I wish you every success in the future.

 

Yours sincerely,
Keith Martin
Calgary, Canada

 

Goh Maehashi from Japan on 3 Feb 2009 wrote

Hi Victoria,

Thank you very much. Your services have been impeccable and I will not hesitate to recommend your services to friends and family should they ever need them.
Take care and thanks again.

 

Goh

 

Chris and Richard Dong from USA on 15 Jan 2009 wrote

Dear Mike:

THANK YOU VERY MUCH for organizing such a wonderful and memorble trip for us… we had a great time, The local guides were very helpful and friendly! This trip will never be forgotten and we will certainly recommend our friends to your agency. Thanks again for everything!

 

Chris and Richard Dong
more…

 

Swen Vetters from Munich, Germany on 8 Jan 2009 wrote

Dear Mike,

You are most welcome. We are very much enjoying our trip and due to your good organization it’s a great experiece.
Just a little remark on our today’s tour guide in Vung Tau: she really struggled with the English – we hardly understand a word. Apart from this the lady was very friendly and helpful.

Apart from this everything is fine – you did a great organization. The hotel and room is really good. We had a great day in Cu Chi and Tay Ninh.

Will certainly recommend your agency to friends
Have a good time and enjoy the New Year days.

 

Best regards,
Swen Vetters and family

 

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