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Vietnam Impressive on press from Western Australia, visit here

(c) Jean Henriksson

We have been recently on Swedish travel site: www.tripant.com published by Clas Johansson. Clas is Editor-in-Chief. He is also Member of the Swedish Travel Writers Association (Sveriges Turistjournalister), National Press Club (Publicistklubben) and the Association of Media (Föreningen Media)

The following comments and feedback are all true and we posted under the permission from authors. For privacy reason and to avoid spamming, email addresses are not public. If you should need the reference by emailing or telephoning one of these, kindly ask us so we can write to have agreement from author so you can write or speak to them directly.

 

On Thu, Dec 30, 2010 at 11:21 AM, Harry from UK wrote:

Narol,
Thank you for your expert assistance and advise,
I would recommend Vietnam Impressive for the professional service you have given to us.

 

Regards,
Harry McGill

 

On Wed, Dec 22, 2010 at 11:55 AM, Chuck Schelle from USA wrote:

Dear Mr. David,

Ms. April Busch and I have received our train ticket from Saigon to Danang.
Thank you for your reliable service.

 

Sincerely,
Charles Schelle

 

On Tue, Dec 7, 2010 at 10:19 PM, Richard from the States wrote:

Lan,
I received the document and again thank you so much for your timely assistance.
You and your company provide a great service.

 

Sincerely,
Richard Gayle

 

On Tue, Nov 23, 2010 at 3:34 AM, Sheryl from Mexico wrote:

Hello Mike,

First we want to thank you very much for all the excellent work and planning that you did in organizing our trip through Viet Nam, Cambodia and China.

We had a very memorable trip and saw many fascinating things and met many wonderful people.

Except for the guide situation in Hanoi and the minor issue in Beijing things went reasonably well. The
guide in Beijing had gone to the wrong terminal and when he showed up he was most apologetic and was a wonderful guide.

 

We learned that three countries were too many for the length of time (sixteen days) we were away. We wish you would have suggested adding more days to our schedule. I think you should check with your clients and see what age group they are and book things accordingly. There were too many early mornings and no time for relaxing and catching our breath. An eight A.M. flight might mean waking up at four A.M. in order to have breakfast, check out and get early to the airport depending on distance from the hotel. The trip was very tiring and it has taken some time to adjust once we got back to Canada. Also, information and suggestions regarding the weather would have been helpful. We had no expectation that it would be as hot and humid as it was particularly in Cambodia.

 

Halong Bay was particularly nice and we would have enjoyed more time on the junk. Overall we really enjoyed Viet Nam and Cambodia. We saw things in China that we have always wanted to see but I don’t think we would return, however we would come back to Viet Nam and Cambodia. Our flight from X’ian was supposed to land in Shanghai enroute to Tokyo but due to bad weather in Tokyo Eastern China Air arranged an overnight hotel for us and unfortunately the early flight the next morning developed a mechanical problem after it left the terminal. The end result was that we missed our flight from Tokyo and had to spend the night at an hotel at the airport.

 

Having said all that we wondered why since we were landing in Shanghai anyway that you did not suggest adding a day or more to tour Shanghai and see the Expo sights.

 

I think in the future we would like to visit Thailand and Laos and would contact you if and when we do the trip.

 

We are now in Mexico for the winter.

 

Once again thank you for your efforts on our behalf.

 

Sheryl

 

On Tue, Nov 30, 2010 at 2:05 PM, Sophia from South Korea wrote:

Maria,
Thank you so much for your help. It was a pleasure doing business with you. I will be sure to recommend you and your company to anyone looking to train travel in Vietnam!!!

 

Sophia

 

On Sat, Nov 20, 2010 at 11:13 PM, Dr Deven Patel from UK wrote:

Dear Mike,

The tour was very well organised, the reps were fine and the drivers most helpful and punctual with transport and transfers.

The hotels were generally excellent, except for Golden Sands in Hoi An. We loved the Pilgrim Village – a real discovery. Food worked out very well for our group.

I felt that there was a lot packed in for a 2 week trip and a few visits were less impressive considering the travel involved – The Cai Be floating market and the “Scenic” Perfume river cruise.

One off tour plan was brilliant – A swim in the waterfalls in Luang Prabang

Over all a very successful trip especially an appreciation of the recent political history and of course Ankor Wat.

Deven

 

On Mon, Nov 15, 2010 at 11:40 AM, Ching from Australia wrote:

Hi Mike & Maria,
We all have a wonderful time in Vietnam. Thank you for organising it for us as it all went like clock work. All in perfect time. We are really impressed with your tour guide in Danang/ Hoi Ann – His name is Vinh. He is very patient and went all his way to assist the ladies, even to the extent of staying on for a few hours after his tour hours.

I will email you the feedback form later on as our luggage is still unpacked.

 

Regards,
Ching Weng Oh

 

On Mon, Nov 15, 2010 at 9:07 PM, Andrea from Germany wrote:

Dear Le Thuy Chi,
we recieved our train tickets in the hotel today. Once again, thank you very much for the excellent service.

 

Best regards,
Andrea

 

On Mon, Nov 1, 2010 at 5:43 PM, Christopher from UK wrote:

Hi Victoria,
I just wanted to email you to thank you for all your help with our Vietnam trip, it was brilliant but now sad to be home!!

Both of the tours were absolutely brilliant and your guides and drivers were both fantastic, I will certainly be recommending you to my friends and hopefully I will be able to come back next year.

 

Thanks again for all your help
Chris

 

On Mon, Oct 25, 2010 at 7:32 AM, David from Australia wrote:

Hello Lan,
Our Vietnam Holiday was absolutely fantastic.
Your attention to details and choice of guides, drivers etc was excellent.

 

The train trip to Lao Cai was good, and our guide “Ha” was so friendly and informative, we learnt so much from him. There was so much to see at the markets!

 

The “Bhaya” boat and crew really made us feel so welcome. And again with the Basaac cruise, every one was so friendly. It all went so fast, but it was a great time, thanks to you and your great guides, drivers and advice. We loved visiting your country and also meeting you.

 

All the best from David and Romayne Boniface from Australia.

 

On Mon, Oct 25, Nel, Martha from UK wrote:

Hi Narol
Thank you for your assistance in the trip. We had an amazing time in Vietnam and will definitely recommend your company to friends!

 

Regards
Martha

 

On Wed, Oct 20, 2010 at 2:50 PM, Patricia & Paul from Australia wrote:

Hi Mike
I would like to really thank you for your assistance you gave us with our problem. We had no trouble when we arrived in Ho Chi Min thanks to your assistance.

Many thanks again and will recommend you to our friends in the future and if we travel again to Vietnam.

Sorry for the delay in replying but have been unable to get to my emails until now.

 

Thanks Heaps
Patricia and Paul

 

On Fri, Oct 1, 2010 at 7:50 PM, Erik from Ireland wrote:

Hello Mike/Maria,
just wanted to tell you that we are very happy with the arrangements and that the tour went overall very well.
The hotels were all good, some even excellent. Same can be said about the guides.

 

Some minor inputs only:
1. We never received the promised water/refreshments(wet wipes). Nothing to worry about but you might take it out of the description.

2. The time in Hoi An was too short. You need more than one day there even to get just the minimum of possibilities.

3. The excursion from Hanoi to Tamcoc was slightly disappointing – not because of the scenery but because the lady on the rowing boat was constantly trying to sell us something or kept asking for refreshments and for tips while we only wanted to enjoy the scenery and also the lunch at the hotel was the worst we got in Vietnam. (Everybody else was disappointed as well).

 

Re the restaurant in Tam Coc: it certainly was a fine setting, but the service was not satisfying. We only got one of the courses at the end (after the others, though it should have been the second) after we mentioned it hadn’t come. The prices for drinks were Hotel prices (so a bit inflated, but this is acceptable).Our main complaint though is that the food didn’t have the quality I expect in a hotel – indeed any food stall around would have had better food on offer. The portions were tiny, but as the quality wasn’t there it didn’t matter. Everybody we talked to shared our opinion. I’m sure the restaurant can do better – there was a vietnamese party on the ground floor and their food did not only look god, they also seemed to enjoy it.

 

You might talk to the rowing boat operators and change the restaurant)

Again, overall we enjoyed the trip greatly and plan to be back in Vietnam shortly.

I will recommend your services to the publishers of Seat61 and also to my friends and family.

 

Thanks again and Best Regards
Erik & Eva

 

On Thu, Sep 30, 2010 at 6:09 PM, Rainer Gritzka from Spain wrote:

Dear Ms. Narol,
thank you very much for your service. I learned about your company on the web page of ‘The man in seat 61’. I will write to this webpage and mention your fast and good service.

Thank you again and best regards

 

Rainer Gritzka

 

On Sun, Sep 12, 2010 at 4:07 PM, Adam Watson from Australia wrote:

Hello
We would just like to thank you for your wonderful service. We had an enjoyable train trip.

We will highly recommend you to other travellers.

We will also be adding our wonderful trip and your service to Trip advisor.

Keep up the good work.

 

Thank you
Belinda Watson

 

On Tue, Sep 7, 2010 at 9:18 AM, Guy Salisbury from UK wrote:

Dear Miss Narol,
Thank you so much for the approval letters for my friends.

As always, your company sorts out my requests in the most friendly, efficient and speedy way possible. (Even when I ask for things over the Independence Day holiday!!)

Thanks for all your help and I will recommend your services to everyone.

Regards
Guy

 

On Mon, Aug 30, 2010 at 8:36 PM, Avril Crane from England wrote:

Mike,
Not sure where to start really. Other than to say that our holiday was fantastic. As you know, we are a family party of 7 adults with a variety of age ranges between 54 and 19 and EVERYONE was very very satisfied with the tour. You and your company have given my family a trip of a lifetime.

 

Every tour guide was punctual, honest, spoke good English and knew their area and history well.
All drivers drove carefully, were very polite and provided water on every trip.
The itinerary was excellent, personalised by yourself in advance, and adapted, as appropriate with the local guides. Meeting you in person during our stay in Hanoi was also a pleasure.
We have visited the most amazing sites – beautiful locations, places of historical relevance in all countries, national monuments and religious settings. All trips were handled with the appropriate sensitivity to ensure local customs and traditions were conveyed. We learnt so much relating to the local area and culture which was the main purpose of our visit.

 

We eventually totalled!
4 swimming opportunities (waterfall, Ha Long Bay, China Sea, Hotel swimming pool Siem Reap)
5 boat trips – Ha Long Bay, Mekong River, Perfume River, Fishing Village and our last day in Bangkok
5 flights – all tour guides ensured we arrived on time and their timings were excellent which meant we did not miss a number of hours on holiday
Two overnight sleepers – timing excellent and the hotel accommodation arranged to allow us to freshen up and, again, not lose a day

 

Mike, as you can read, we had a fantastic holiday and you and your company co-ordinated the arrangements with efficiency and professionalism that made every dollar worthwhile.
The accommodation was all very very acceptable. All hotel staff were incredibly helpful and the breakfast or arranged dinners were very excellent.

 

Our jewel of the trip really was Siem Reap, both the hotel and Angkor What leaves us with amazing memories – also the tour guide – Sophea – was someone who we would recommend to you personally who would be a credit to your operations.

 

We really intend to come back for an alternative trip next year and would like to contact you again for your help and guidance.

 

Let me know if you require any specific information for each location but
THANK YOU and your staff, so so much for all your efforts.

 

With sincere thanks.
The Crane Family

 

On Mon, Aug 23, 2010 at 3:39 PM, Damon Osborne from UK wrote:

Thank you Victoria, the booking details are correct. Please issue the tickets by email at your convenience.

We heard about your service from a link on train website seat61.com (Man in Seat 61). We will certainly recommend your service to guidebooks and other travellers. We will contact you again when we are in Vietnam on our 3 month trip.

 

Kind regards
Lynne and Damon Osborne

 

On Thu, Jul 22, 2010 at 4:41 PM, Fritjof van Woensel Kooy from Holland wrote:

Dear Maria,
today we arrived in Hanoi by Livitrans Express. This was a wonderfull experience.
I would like to thank you, on behalf of the whole group, for your excellent assistance. Especialy your help while you were a day out of the office I highly appriciate.

I will recommend your agency to my friends if they have travel requirements in Vietnam.

Once again, thank you very much!

 

Cheers, Fritjof

 

On Wed, Jul 14, 2010 at 9:08 PM, Allen, Emma [IMD] from UK wrote:

Hello,

I hope you are well. I just wanted to say a massive thank you for organizing everything for us for our recent visit to Vietnam. We had an amazing time and enjoyed both tours very much.

 

Thanks again
Emma

 

On Tue, Jul 13, 2010 at 7:08 PM, Paul Moroney from UK wrote:

Dear Narol
Thank you very much for sending the documents on time! It really helped as now we can continue our travels!! Thanks again, I will recommend your service to anyone thinking of going to Vietnam.

 

Kind Regards,
Paul Moroney

 

On Tue, Jun 29, 2010 at 7:19 AM, Luke Smith from Australia wrote:

Dear Ms Narol
We have now returned from our trip and I want to thank you for the excellent service you provided. Our train tickets were waiting at the hotel, just as you said they would be, and it was obvious that you had taken great care to ensure that there would be no problems. I’ll happily use your services again and will recommend you to others.

 

Regards
Luke

 

On Mon, Jun 28, 2010 at 7:49 AM, Jeanette Kelly, travel agent from Sydney wrote:

Hi Narol
Just wanted to say a big thank you for your help with our recent holiday.. except for that incident with the driver to Halong Bay everything else was perfect, the train tickets waiting for us on arrival in Saigon and all the hotels we chose together were great. Hanoi was just way too hot for us and the kids though!! Really loved Golden Sands Resort – I cannot wait to come back and do more of the coastline and Bhaya cruises were excellent.

 

I found you very professional and efficient and very helpful, considering I too work in the travel industry so I know what its like. Am meeting a friend tomorrow to discuss her vietnam adventure and I’ve given her your emal address. We will come back to Vietnam one day…

 

I have given your email address to a couple of other foreigners living here in South Korea for assistance with their travel arrangement as well.

 

Kind Regards
Jeanette

 

On Thu, Jun 17, 2010 at 12:06 AM, Celeste from Canada wrote:

Dear Mike and Vietnam Impressive Travel & Events Staff,
I would like to say thank you for the wonderful tour. Barbara and I were really pleased and happy with the organization of the tour as well as the professionalism of all of the tour guides. I would especially like to thank Mr. Thong from Luang Prabang for his kindness, generosity, and much help during the hospitalization of my mother in-law. I was truly lucky to have him as my tour guide as he was willing to help in any way and made our trip in Laos as comfortable and enjoyable as possible

 

I and my mother in-law’s family would like to give something back to him as well as our driver (I don’t know his name) so if possible, could you please provide me their address? Our driver was also so patient and nice of driving us back and forth from the hospital to the hotel or anywhere we had to go. He also stayed with us for hours in the hospital which I greatly appreciated.

 

Once again, thank you for a wonderful tour of Vietnam and Laos. I would definitely recommend your company to all of my friends and families.

 

Much success and hope to be doing another tour with your company in the future.

 

Best wishes,
Celeste La Torre

 

On Mon, Jun 7, 2010 at 5:00 PM, Stephen Julia from USA wrote:

Dear Lan,
I have received and opened the documents well.

Thank you so much for taking care of me! Your attention is so very appreciated. You have saved me!
I will be certain to reccommend your services to everyone I know who is travelling to Vietnam.
It is such a pleasure to be helped by such professional, courteous, and attentive people.

Thank you for saving my trip to Vietnam!

 

Kind Regards,
Stephen

 

On Mon, Jun 7, 2010 at 9:03 AM, Jan Oudeman from the Netherlands wrote:

Dear Ms Narol,
Thank you for the delivery of our train tickets to the Asian Ruby Hotel.

Thanks for the excellent service! We will recommend you to our travel friends.

 

Best regards,
Jan

 

On Thu, Jun 3, 2010 at 2:52 PM, Alia Sahari from Singapore wrote:

Dear Maria,
I would like to thank you so much for helping us organize the train ticket and hotel in Vietnam. I just came back to Singapore about 2 days ago and we had a wonderful time while we were there. I fell in love with Saigon.

The train ride was wonderful, very scenic and we got our tickets easily when we arrived at the station at 10pm.

Diamond Bay and Seahorse were really charming and we truly enjoyed our stay there. We even got an upgrade at Diamond Bay to the bungalows and we very greatful.

This trip wouldn’t have been so easy and stress free without your help.

Thank you once again, and I hope to come back to your city and use your service again very soon.

Take care !

 

Best regards,
Alia

On Wed, May 26, 2010 at 9:24 PM, Franz from Austria wrote:

Dear Mike,
Thomas forwarded your email to us. Thank you for your interest and concern. You have planned and organized the whole trip so perfectly! We especially loved ALL of the hotels and restaurants you chose for us. It was a perfect mixture of good standard and giving us an impression of the local style. The meetings with local families were a special experience and very impressive. Also the schedule of our flights matched excellent with the whole program. And even when problems ocurred like in Bangkok you handled it in a manner we are very happy with. We recommend you to all of our friends who are interested to travel to S.E.A.

 

In addition I personally want to mention, that I am really thankful for all the physical support I got during the trip everywhere and especially by all our tour guides. Whenever I needed a helping hand with my physical limitations I got it, which allowed me to participate in many parts of the tour I had not expected to be able to.

 

Thank you very much!
Best Regards
Karin Schediwy and Franz Pregernig

 

On Tue, May 25, 2010 at 2:17 AM, Joseph Kimpe from Belgium wrote:

Hello Lan,
I would like to thank you for the good organization of our tour in Vietnam. The guides were competent and helpful when I had some health troubles.

 

The only difficult moment was the stress we had to arrive on time to visit the bay of Halong.

 

The bay was beautiful and the service on the boat was very good. After the cruise we visited the but thap temple: really worth going there, authentic, beautiful and no tourists

 

In Hue and Hoi An our guide was excellent. We liked those towns very much.

 

We underestimated the impact of the high temperatures on our “fatigue” .That is the reason why I changed the program in Hoi An.

 

We were pleased with all the hotels. “La Résidence” in Hue was my favorit. I loved the art deco style!

 

We stayed with our daughter in Vientiane until 19/5. It was so hot, over 40°C. On 20/5 we arrived in Belgium and after 4 days the jetlag is gone…

 

Thank you and kind regards,
Monique Vancoppenolle
Belgium

 

On Mon, May 24, 2010 at 8:51 AM, Nick Lowman from Australia wrote:

Dear Ms Narol
Many thanks for delivering the tickets, and I am very happy to say that the train trip you arranged for us was perfect in all respects – the ticketing was straightforward and your recommendation of the Tulico train was comfortable and convenient for us.

 

Thank you for your help in organising this, and I look forward to using your services on future trips to Vietnam, and recommending your agency to my friends.

 

All the best,
Nick Lowman

 

On Thu, May 13, 2010 at 1:37 AM, Jane Thompson from USA wrote:

Dear Ms. Narol,
THANK YOU for all your arrangements for my last minute trip to Vietnam. Everything worked out well. The hotel was fine, and I will recommend it to others who ask. Bang Vu worked out very well, and I also would recommend him to others. Thank you for your many prompt responses and services. I enjoyed my time in Vietnam and hope to one day return. I am now back in China with my family, and will soon return to the USA.

 

Regards,
Mary Jane Thompson

 

On Sun, May 9, 2010 at 8:15 PM, Rodandtori Richardson from UK wrote:

Many thanks for your service!

The tickets were ready when we got to our hotel and we had a couple of great railway journeys.

I can definitely recommend the Livitrans to your future customers; very comfortable and you get a free bottle of water, some instant noodles, a face-wipe and a sesame bar each.

Thanks again,

 

Victoria Crook. 😉

 

On Mon, May 3, 2010 at 5:58 AM, Doug Foster-Lynam from UK wrote:

Narol
I got the tickets OK. You have really done me proud I will never hestitate to recommend you to friends and for myself.

 

Thank you so much for great service.
Yours sincerely

From Doug Foster-Lynam

 

On Thu, Apr 22, 2010 at 8:15 AM, Chloe Wehlow from Australia wrote:

Dear Vietnam Impressive travel.

Thank you for a wonderful tour. Ms. Nguyen was a wonderful guide. We had a great time. Thank you for transfering us directly to the airport, we apreciated it greatly.

My parents will be holidaying in Vietnam soon, I am going to discuss the tour with them and suggest they also do a tour with Vietnam Impressive. I hope Ms. Nguyen & our driver can also be available for them.

 

Chloe and Craig.

On Thu, Apr 22, 2010 at 1:42 AM, Alka Shah from UK wrote:

I meant to write to tell you what a great time we had in Vietnam, Cambodia and Laos. We were a family of eight trying to cover so much in so little time but your service extremely prompt and professional which made the trip effortless for us. If there were any changes to be made, there was always someone to help at the end of a phone line! The hotel rates on offer are unsurpassable – keep it up!! The road trip between Hue and HoiAn was just the best with all the right places that the driver stopped at. I look forward to visiting again and once again, thank you so much for all your help and I will definitely recommend your agency to all my friends.

 

Regards
Alka Shah (UK ) and Satish Shah (Kenya)

 

On Thu, Apr 15, 2010 at 10:41 AM, Anthony from Australia wrote:

Good morning.

First of all we would like to thank you for arranging and delivering our train tickets for our journey from Saigon to Hanoi.

Our trip to Hanoi was very enjoyable and our soft sleeper berths were very comfortable.
We appreciated the “warning note” with our tickets’ and we kept this in mind during the trip. We had a problem free time, the food was enjoyable and we will recommend your services to our friends.
Once again Thankyou

 

Anthony and Carmel Heather Australia

 

On Mon, Apr 12, 2010 at 4:19 PM, Matilde from Italy wrote:

Dear Mike,
this is to thank you for your contribution in making our visit in Vietnam a very nice experience. We all
were so excited to finally go to Vietnam and we have not been disappointed at all.
Time is always so short for us when we travel, but this is our compromise and we think that leaving something aside due to lack of time will be a good reason to go back at least a second time.
Thank you very much to all the very good guides we had: Tuan in Hanoi, Ha in Sapa, Long in Saigon (the best one!!!): all of them were very nice, smiling, professional, polite, attentive.
We appreciated the skilfull drivers (although – this is my personal opinion – I felt that due to the traffic and road conditions the driver we had from Hanoi to Halong and back should drive a little slowlier: we got to Halong rather early, so there was no need to rush).
We also appreciated the cleanliness of all the cars we used.
Once more, thank you very much for your assistance.
Please pass my regards to Maria.

 

Matilde
Ileana
Maurizio
Paolo

 

On Wed, Apr 7, 2010 at 10:40 AM, Sandra Zhang from China wrote:

To whom it may be concerned,

My family went to Vietnam during the Chinese New Year holiday. I am very impressed by the good quality serive that your staff Mike Tran and Narol provided to us. It was the peak season in Vietnam, and we made decision of going to Vietnam just two weeks before the holiday. I’m lucky to have contacted your company and Mike & Narol helped me secured the train and flight tickets, the hotels they recommended are good too. They are very professional and efficient.

 

Regards,
Sandra Zhang

 

On Fri, Mar 26, 2010 at 3:33 AM, Joelle Crepon from France wrote:

Hello!!

We are back from our trip to Vietnam, Cambodia and Thailand and we would like to say thank you for your efficiency. We relly appreciated the good job you did and will recommend you to friends wishing to travel to Vietnam. Everything worked out fine.

 

Thank you once more and best regards

Joëlle CREPON

 

On Mon, Mar 22, 2010 at 5:13 PM, Andrew, tourleader and group from Australia wrote:

We, the Australian Tour Group would like to thank Mike Tran of Vietnam Impressive Travel and Events, for our wondeful experience in Yunnan Province, China.

 

The tour guides you provided have been excellent in the Chinese leg of the trip, especially Tina, Nancy and Diana whose enthusiasm and knowledge of the local history, geography and customs of their areas have been impressively imparted thus making our trip more interesting.

 

We want to especially thank you for sending Peace over, as we have all experienced her quietly efficient problem-solving especially with the move in Yuanyang.

 

Some of the hotel locations have given us the opportunity to enhance our experiences of historical sites, such as the ancient towns of Dali and Lijiang. We are amazed at the variety of dishes highlighting the different area we have visited.

 

We have all enjoyed ourselves tremendously, and are looking forward to the Vietnam leg. Thanks Mike for being responsive to our many queries and requests, facilitating the visit to the Tibetan family home and organising the surprise visit to the Catholic Church in the Dali. Once again, thank you from all of us.

 

on the behalf of group
Andrew Yong, Melbourne Australia
akkyong@hotmail.com

 

On Mon, Mar 8, 2010 at 5:13 PM, Stewart from USA wrote:

Hi Victoria

Thank you very much for arranging all of our train and flight tickets for our trip to Vietnam, an excellent service.

 

Thank you again
Stewart & Louise

 

On Thu, Mar 4, 2010 at 5:54 PM, Paul from USA wrote:

Hi Mike,

We had a great trip in Siem Reap. Our guide actually stopped by our hotel about an hour after I emailed you, so he confirmed the details. The Apsara Holiday was a beautiful hotel. We all really enjoyed our experience.

 

Thanks again for everything.
Paul

 

On Tue, Feb 23, 2010 at 10:47 AM, Andrina from Norway wrote:

Dear Narol,
We booked 2 train tickets from Nha Trang to Ho Chi Minh with Reunification Express with your help and we did this from Norway. You provided us with prompt service and good advice. Our tickets were ready for collection when we checked in the hotel at Nha Trang. Thank you for providing excellent service Narol. I recommend vietnamimpressive.com to other visitors travelling to Vietnam.

 

Warmest regards,
Andrina & Rune

 

Narol, it took me a while to reply your email… have a good week!

 

Regards,
Andrina

 

On Mon, Feb 1, 2010 at 10:56 PM, Pauline from UK wrote:

Dear Narol Ms

We are back home now and we would like to thank you for your excellent organisation and help in making our trip very successful and enjoyable.

 

Pauline and Steven

 

On Fri, Jan 29, 2010 at 10.30 AM, Colin from UK wrote:

Dear Ms Elizabeth
Thank you very much for your very full and professional reply to my request. Definitely most impressive in every way!!
Thank you very much for all the arrangements and tickets which worked perfectly.
Much appreciated and we had two great train journeys and a lovely stay in Hoi An at Life Resort!

 

Thanks
Colin M

 

On Tue, Jan 26, 2010 at 2:08 AM, Lilas Long from Beijing, China wrote:

Dear Narol,

That’s really a great news! I’m happy I get the tickets. And I’m now looking for a hotel to fit my budget, and I’m choosing between An An2 Hotel or Bi Saigon Hotel. So once I confirm which hotel I shall stay in I’ll advise you shortly, and I shall also let the hotel know that you are sending my tickets to them.

 

I’m a sales person from Grand Hyatt Hotel, I can tell you that we have very high service standard, and I’m so glad that I experienced that excellent service and patience through our communication. I certainly hope it keeps on and on for all the guests you shall receive.

 

And if possible I would like to come to your office to say thank you to all of your great help but unfortunately when I shall arrive is during the Lunar New Year, so I think it’s not possible to send my regards personally to you all. So if you won’t be available when I arrive in Vietnam, please help to pass on my greetings to everyone that helps me a lot in these days.

 

I shall also recommend my friends to use your service if they will have plan to visit Vietnam in the future.

 

God bless you all and best wishes,
Lilas

 

On Wed, Jan 13, 2010 at 3:10 PM, Douglas from UK wrote:

Dear Narol,

Thank you for an absolutely amazingly wonderful holiday in Vietnam, everything went like clockwork with not one hiccup.

I would also like to say the guide we went to Ha Long Bay with was exceptional.
On another matter I am thinking of retiring soon and was also thinking of spending 6 or 12 months in Nha Trang. Would you have any contacts for long term rental of apartments in Nha Trang?

 

Regards
Douglas

 

From: Natalle Sutton Date: Mon, Jan 11, 2010 at 9:44 PM wrote:

Dear Victoria and staff, at Vietnam Impressive,
My family and I would like to thank you for helping us organise our holiday in Vietnam. We found your service to be excellent in every way, efficient, friendly and very helpful. We would love to return to Nha Trang at another time and would definitely use your company again.
All the hotels were good, very clean and the staff were very friendly. The only thing I thought you might want to know is the Nha Trang Lodge has quite a lot of noise coming from the Discoteque in the basement. This was not a major problem for us as we were on a higher floor, however if we had been on one of the lower floors we would not have wanted to stay there. The location however was good and the view of the beach was lovely.

 

Thank you once again – we had a fabulous holiday.
Natalle Sutton & Family.

 

On Mon, Jan 11, 2010 at 3:39 AM, Rajorshi Bhaumik wrote:

Dear Ms. Narol,

Thank you for the prompt response.

I have received the visa approval letter and will definitely recommend your agency to all my acquaintances for their Vietnam visa needs.

 

Thanks again !!!

 

Regards
Rajorshi

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