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Vietnam Impressive on press from Western Australia, visit here

(c) Jean Henriksson

We have been recently on Swedish travel site: www.tripant.com published by Clas Johansson. Clas is Editor-in-Chief. He is also Member of the Swedish Travel Writers Association (Sveriges Turistjournalister), National Press Club (Publicistklubben) and the Association of Media (Föreningen Media)

The following comments and feedback are all true and we posted under the permission from authors. For privacy reason and to avoid spamming, email addresses are not public. If you should need the reference by emailing or telephoning one of these, kindly ask us so we can write to have agreement from author so you can write or speak to them directly.

 

On Tue, Jul 26, 2011 at 7:24 PM, Stuart from Australia wrote:

Hi,

Thank you for your email! Sorry I have had to send this from my second email account as I am having trouble sending emails from my Qantas email while overseas 🙁

 

Please be sure we don’t hold you in any way responsible for the hotel in Sapa. The service we have received from your travel agency has been perfect!!! The situation at Eden hotel was unfortunate but clearly out of your control and did not ruin the experience of visiting the area!

 

Both my brother and I would like to express how happy we were with the guide you selected in Sapa! Ha Tran was extremely helpful, knowledgable and always went above and beyond to help us, right until the train back to Hanoi departed. We would certainly strongly recommend him to all our friends!

 

Also we found the staff at Duc Thai hotel extraordinary helpful while we were there and they even helped us recover some misplaced luggage when we left for Sapa.

 

After an excellent couple of days at Halong Bay we are looking forward to our next travel and time in Hue 🙂

 

Thank you again for your email and concern! We are having an excellent time in Vietnam so far and loving every minute. While the Eden hotel was unfortunate this minor inconvenience was overshadowed by the excellent service from our guide and ease of having you organize everything for us has made this trip fantastic so we are very happy!!

 

Kind Regards,
Stuart

 

On Wed, Jun 29, 2011 at 3:26 AM, Ngoc Day from Canada wrote:

Hello Maria.
Our family has been home safe and we have all adjusted back to our job and school this week. Thank you for helping to organize our trip to Viet Nam; we enjoyed our trip and brought back a lot of good memories. We certainly will recommend our friends to contact you when they want to visit Viet Nam.

If you ever come to Canada, please let me know and you are welcome to stay with us in our home in Vancouver.

 

Best wishes,
Ngoc Day

 

On Mon, Jun 20, 2011 at 11:34 AM, Thomas from UK wrote:

Thank you for everything. I will be recommending your services.

 

Tom

 

On Mon, May 23, 2011 at 8:43 PM, Mike Rousana from USA wrote:

Hi Victoria,
We are in Sapa now at Sapa luxury hotel. Everything is great. Ha is nice.
Thanks for great service.

 

Mike

 

On Thu, May 19, 2011 at 9:23 PM, Poppy Helm from UK wrote:

Hi Maria,
I just wanted to say thank you for organising our train tickets (Ho Chi Minh City to Nha Trang) during out recent trip to Vietnam. I found your service really easy to use and having the tickets delivered to our hotel made it so easy for us. I’ll happily recommend you to others travelling by train in your beautiful country!

 

Thanks again,
Poppy

 

On Thu, May 19, 2011 at 1:59 PM, Dennis Lane from Australia wrote:

Hi Esperanza,
Just back from Vietnam. Had a great time and everything went well thank you.
Your bookings that you attended to for me went smoothly and everything was well planned.
I will recommend your company to any other potential traveller seeking similar services.
Thanks again, you’ve done a great job.

 

Dennis Lane.

 

On Thu, May 12, 2011 at 12:08 PM, Margaret Cavanagh from Australia wrote:

John and I have now returned from our trip to Vietnam and just wanted to thank you very much for your efficient service. When we arrived at the Indochine Hotel in Ho Chi Minh City our train tickets were at reception and all were in order as we requested. This made our trips so much easier as all the bookings were already made for us. Thank you again.

 

John & Margaret Cavanagh

 

On Mon, Apr 25, 2011 at 11:09 AM, Day, Stephen from Canada wrote:

Dear Maria
I just wanted to thank you personally for the excellent service you provided to make our recent trip to Viet Nam so enjoyable. Everything went so smoothly. Your selections of hotels were just right for us, the drivers very efficient and helpful, and it all happened as you planned it.

Everybody we knew who had visited Viet Nam told us we would have a good holiday and we certainly did, and your efforts were a big part of it. We will certainly recommend your company to our friends.

 

Best regards,
Stephen Day

 

On Tue, Apr 19, 2011 at 8:16 PM, Carlos Gil de Matos from Australia wrote:

Dear Ms Narol
Just a quick note to let you know that I have received the train tickets which you so kindly delivered to the Waterland Hotel for me today.

I am most grateful for your excellent service.

We will put good comments on Tripadvisor advising people that you are a great service for all travel needs in Vietnam.

 

Thank you again
Carlos Gil de Matos

 

On Wed, Apr 13, 2011 at 10:51 PM, Danica from Australia wrote:

Hi Le Thuy Chi,
Our tunnel tour went very well today and we all enjoyed it. Thank you again for your excellent customer service; you have made our holiday to Vietnam pleasant and easy with the organisation of both the Phan Thiet train tickets and tunnel tour. I would definitely recommend you to anyone coming here.

 

Kind Regards,
Danica Newnham

 

On Tue, Apr 5, 2011 at 5:00 PM, Deslie Smith from Australia wrote:

Hi Lan
We had a fantastic trip with Vietnam Impressive and would highly recommend your services to others.
Rather than send back the Questionnaire that you gave me I have listed the questions below:

 

I/ Tour Progam
Name of Program: Vietnam & Cambodia
Dates: 12 March 2011 to 29 March 2011

 

1. Did you receive enough advance information about tour from North to South of Vietnam?
Yes – enough advance information

 

2. How did you rate your tour program?
Very interesting

 

3. During your tour, did you prefer the meals served in hotels or outside restaurants? |
We loved the breakfast at all hotels but preferred the freedom of choosing our own outside restaurants.

 

4. Was there anything you felt missing from the program?
Overall the program was excellent and we saw more than we expected to see. If we had realised how nice Hoi An was we definitely would have stayed an extra night there so it might be useful to tell people they may need two nights in this area.

 

II/ Transportation (car/coach)
All vehicles were in excellent condition and very comfortable, plenty of room and the drivers were very good and helpful.

 

Safety Very good
Cleanliness Very good
Driver/s Excellent

 

III/ Hotel/s:
Lavender Hotel Very good – great location and very convenient. Staff of hotel very helpful.
Breakfast was excellent, rooms were very clean, showers were good.

 

Medallion Hotel Breakfast was good variety and very nice. Rooms and staff at this hotel were excellent. Particularly, when I forgot to collect our passports from the room safe and they urgently sent a driver to the airport to deliver them to us. Alas, just a few minutes too late (not their fault of course) and we spent the night in Hanoi Airport. Only we can be blamed for this!!!

 

Emotion Cruise This was an absolute highlight of our trip. The boat was much better than we had expected, the food was top class and the rooms had fantastic views of Halong Bay. The trips to the caves and the fishing village were fantastic and the squid fishing at night was lots of fun. I would highly recommend this cruise.

 

Hue Holiday Hotel It did seem a bit strange that it was located down an alley but once we checked in the room was very comfortable and the staff were helpful. Although breakfast was fairly simple it was very tasty and freshly cooked.

 

Hoi An Historic Hotel This was the best hotel on the whole trip. Unbelievable value, would compare to at least a 4**** anywhere in the world. The location was good as it was only a few minutes walk to the centre of Hoi An. Staff were very friendly and there were great facilities at this hotel. We could have easily stayed here for another day or two.

 

Saigon Can Tho Hotel Great location, big balcony, rooms a bit older but very clean and tidy. Welcome fruit bowl was nice.

 

Chau Pho Hotel Although the hotel was clean and the staff were friendly it was a bit out of the way. In saying this, I do realise that accommodation was limited in Chau Doc.

 

Diamond Hotel Nice furniture and beds, good sized balcony, 24 hour shop within the hotel which was very handy and very good staff. Breakfast was good. The hotel was in a good location particularly for those who wanted to shop. Handy to restaurants and the bus station for our trip to Siem Reap.

 

Angkor Way Hotel The rooms were quite roomy, had a balcony and a great breakfast. On the first level there was a pool and bar which was a great place to wind down and relax. They also made good drinks!

 

Overall the standard of hotels was very good.

 

IV/ Tour Guides
Ho Chi Minh Vinh Good but was not as experienced and mature as other guides. He was keen to help.
Hanoi Can’t remember name Good but a bit hard to understand
Hue/Hoi An Can’t remember name Excellent
Phnom Penh Kip/Hip Very good
Siem Reap Can’t remember name Excellent – the best guide of the trip – the most interesting information and very considerate of all travellers.

 

V/ And, finally:
1. Please name some highlights of your visit?
Ho Chi Minh – The War Museum was excellent and the Ben Thanh Markets were good. All meals we had at stalls and restaurants were very fresh and tasty.

 

Hanoi – the old city was vibrant and lots of fun. The tours were good.

 

Hoi An – Very beautiful, lots of history, great shops and delicious food. Everything about Hoi An was beautiful, our guide, the hotel, the restaurant, the river, the shops – I could go on and on!

 

Mekong River Tour – We loved the floating market cruise. We then transferred to rowing boats and travelled along the canals. This was lots of fun and the scenery was great. We really enjoyed this part of the trip.

 

Bus Trip to Siem Reap – the bus was not very roomy and a bit old but once we got on the road and saw the quality of life of the people who live in the small villages we were amazed by the way they live, how difficult their lives must be and found the trip to be something we will always remember. Our tour guide in Siem Reap told us about his project as a volunteer to provide people in these areas with clean water wells and we intend to make donations via the website.

 

Angkor Wat – great place, great markets, very friendly people all round. The food was unbelievable, very fresh and very cheap. The quality of the items sold at the markets was excellent and the prices were very good – not too much bartering. We also enjoyed the fish spas and the massages at the markets. We had lots of fun on the Tuk Tuk’s as well. We also enjoyed the sites that our Tour Guide showed us. He definitely made this tour very interesting, provided relevant information and you could tell that he had lots of experience and knowledge. He also made the tour fun and was very considerate of my Mum who is 77 years old.

 

I must say that all drivers turned up on time and collected us from airports etc and transferred us to our next destination on time which was fantastic.

 

2. Please advise any negative aspects of your visit?
Forgetting our passports but we survived this and just felt quite silly really.
We were not prepared for the cold weather in Hanoi and all had to go out and buy winter clothes.

 

3. Would you recommend your friends to visit Vietnam?
Most definitely – we have already told everyone we know that they have to go to Vietnam and they should contact your tour company.

 

Any further comments:
You might like to mention that travellers should collect their tickets for the boat trip from the hotel desk before departing for the Express Boat as we did not realise we had to do this.

 

We turned up at the Bus Station not realising that we needed tickets. When they asked us for them this created a bit of confusion until they asked what hotel we stayed at. Somehow they seemed to know that this was part of our tour then. It did throw us into a bit of panic as we thought we should have asked at our hotel for the tickets and we may not be allowed on the bus.

 

I cannot tell you how much we enjoyed our trip and I thank everyone at Vietnam Impressive Tours who help us, particularly Lan and Chi. You were both fantastic to deal with, you understood our requirements and went to great lengths to ensure our trip was a success.

 

We will definitely return to Vietnam and Cambodia, we loved the whole trip! Next time I would add more time in Hoi An (maybe do a Vietnamese Cooking Class) and a trip to Sapa as everyone we spoke to said it was excellent. We would also like to visit Laos next time as well. We will definitely contact your company when we decide to make a return trip.

 

Kind Regards
Deslie and fellow travellers

 

On Thu, Mar 24, 2011 at 6:05 PM, Jonathan Guest from England wrote:

Hello Vietnam Impressive,
Now that we are back home I just wanted to thank you for organising our train journeys so efficiently.
Everything went very smoothly and we had very enjoyable journeys with no problems whatsoever.
Vietnam Impressive indeed!
Thanks again for your help.

 

Best wishes,
Jonathan Guest

 

On Tue, Mar 22, 2011 at 3:26 PM, Ken and Ruth from Israel wrote:

To Mike,
We want to thank you for a marvelous trip. It was better than anything that we expected. If we can recommend you somehow, let us know.

 

On a different subject our biggest and only problem on our trip was tipping! We did not understand who we should be tipping and how much. We wanted to tip, because, although we are by no means rich, in relation to what the average worker makes in Vietnam, the few extra dollars to us might make a little difference to the people who helped us – but how much? and to whom? such as the maid who cleans our room, the men who take our bags from the car to the hotel lobby, the different man who takes our bags to our room, the man who gave us a boat ride, and how much do we give him in realation to our guide, and how much do we give the driver in relation to our guide. etc. We hear the response “Just pay what you want” but that is too general and was creating problems for us. A thought is for you to offer a short guide to tipping for your clients. Also we thought that our guides in Hanoi and in Ho Chi Minh City were excellent. Keep up the exceptional job you do.

 

Ken and Ruth

 

On Tue, Mar 15, 2011 at 2:18 PM, Ans Scholten from Chieng Mai, Thailand wrote:

Dear Mr. Mike, Ms Maria and your staff,
Thank you for your service during my impressive stay in Vietnam!!

 

Best regards,
Ans Scholten.
Chiang Mai, Thailand

 

On Fri, Mar 04, 2011 at 11:59 AM, Louise from South Australia wrote:

Hello Mike and Maria,

Cailin and Amalie have returned and they enjoyed their travels enormously. The hotels that you recommended were quite suitable and they experienced no problems at all with their accommodation.

The driver that was meant to pick them from Saigon train station did not arrive and when they called the number that you gave, the person who answered the phone did not show any interest in sending a car. It was very early in the morning, but I would have thought that the driver would have known that he was booked.
Could you please ensure that you do not pay this driver and if possible please arrange for a refund for this cost.

This does not reflect on the service that you provided. We were very happy with everything that you did for us and very happy to recommend you to others.

 

Louise

 

On Fri, Feb 18, 2011 at 8:23 AM, Malcolm from UK wrote:

Hi Victoria,
Thank you for the new ticket. I just used the fax copy and that worked fine, so many thanks for sending that to my hotel – very efficient.

 

I have just come back to Hanoi on my return journey and the service was excellent. The staff were great on the train and supplied us with food and drinks whenever we wanted them. This was better than I expected.

 

However, on the first journey on SE5 on 14th February, there was no food or drinks, apart from one bottle of water, offered. I was disappointed with this and will write to Livitrans to tell them. I will also tell them how good the second journey was.

 

Lastly, I will definately recommend your services to anyone wanting to book trains in Vietnam, and will add this recommendation to the “seat61” and “Tripadvisor” websites. I hope to be using your services again soon, maybe later this year.

 

Cheers, Malcolm

 

On Tue, Feb 15, 2011 at 2:24 PM, Sasha from Croatia wrote:

Dear Lan, dear Chi,
I bought several train tickets through Vietnamimpressive web site, I found their service to be impecable and very reliable. I got the tickets I wanted and they were delivered at the hotel of my choice right on time as it was agreed. Anytime I had any additional question(s) they would send the answer(s) very quickly, sometimes literally in 20 minutes time!

Thank you very much for all your help and excellent service, I am very satistified with Vietnamimpressive, actually I’m impressed:) and I will definitiely recommend your services to all of my friends.

 

Best regards,
Aleksandar Pesic

 

On Tue, Feb 8, 2011 at 9:17 AM, Jacqueline Reid from Australia wrote:

Dear Mike
I wanted to write to THANK YOU and your team for the wonderful time I had in Hanoi recently. I was very happy with the Medallion Hotel – nice room and staff and great location. The trip to Halong Bay and the overnight stay was wonderful. The junk was beautiful and again staff lovely. The catering was also excellent. Must stay longer on Halong next time!

The Interpreter Tuan was very knowledgeable, caring and helpful. We had a good tour of Hanoi and as I was the only tourist, it was customised to suit me.

 

The airport transfers were also appreciated.

 

Al in all Mike – great value for money and very well organised.

 

I also greatly appreciate follow up phone calls that I had from your staff to check that I was ok.

 

Many thanks again for my short but wonderful stay in your country.

 

Warm regards
Jacqueline

 

On Sat, Jan 22, 2011 at 6:46 PM, Julie from UK wrote:

Hi Victoria – I am so impressed with your service – it is absolutely brilliant – we would never get such good service in the UK!!!!! Especially so promptly! Thank you!

Good news – we have managed to rebook our family trip to Vietnam and are now travelling for 3 weeks in July/Aug. We plan to use the train from north to south, with stops in Hue and Danang and then on to HCMC, so we will be in touch as soon as the itinerary is finalised and book our tickets with you!

 

Thanks again.
Julie

 

On Fri, Jan 7, 2011 at 9:50 PM, Michael Prabaharan from Australia wrote:

Hello Maria,
Wanted to confirm that we have received the train tickets thank you. We got our visas on arrival without any problem and have been happy with the Elios hotel.

Thank you Maria for seeing to all our arrangements. Visa, hotel and travel arrangements went very smoothly and we were happy with your recommended hotel. Thanks for making everything so easy and especially for dealing with all my requests so promptly. We certainly will be contacting you before our next trip to Vietnam.

 

Michael

 

On Wed, Jan 5, 2011 at 10:56 PM, Steven Lai from Singapore wrote:

Hi Victoria,
Just a note a thanks for all the travel arrangement made by you. We had a good times in Vietnam, especially in Hoi An. The Bassac cruise was fantastic, especially the food served on board. Its a miracle to survive the scooter traffice in Saigon for the 3 days there, but it was fun everytimes we want to cross the street. Your country is very different from Singapore and I like the Larue and Com Ga! These are the only two words I have learnt from my 10 days trip in Vietnam.

 

Steven Lai

 

On Sat, Jan 01, 2011 at 9:29 AM, Mark and Pat from Australia wrote:

Dear Victoria
Wanted to drop you note to tell you that we had a wonderful time in Vietnam, in part due to the excellent service of the tour guides and drivers for your company.  We appreciate all that you did to set this up for us. Our only complaint is that we did not book enough days to see your wonderful country.  Hopefully we will be able to come back and bring family and friends.

 

Best wishes,
Mark and Pat McCright

 

Here are some of our recent trip to Vietnam: http://www.vuvox.com/collage/detail/034aaf6483

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