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Vietnam Impressive on press from Western Australia, visit here

(c) Jean Henriksson

We have been recently on Swedish travel site: www.tripant.com published by Clas Johansson. Clas is Editor-in-Chief. He is also Member of the Swedish Travel Writers Association (Sveriges Turistjournalister), National Press Club (Publicistklubben) and the Association of Media (Föreningen Media)

The following comments and feedback are all true and we posted under the permission from authors. For privacy reason and to avoid spamming, email addresses are not public. If you should need the reference by emailing or telephoning one of these, kindly ask us so we can write to have agreement from author so you can write or speak to them directly.

 

On Sun, Dec 23, 2012 at 10:30 AM David from USA wrote:

Anna,
Thank you for your help! We had no problems getting out of the train and Mr. Nghia was waiting for us at the train. I am very appreciative for your help. Vietnam Impressive is a first class company and I will definitely write a great review for your outstanding service.
Best,
David

 

On 14 December 2012 18:44, Liz from Australia wrote:

Thank you Ms Alice for everything.
The trip has been fantastic with no hiccups! Everything has been fantastic.
Cong & Vinh have both been terrific guides for us in our travels.
We had already arranged our transfers to the airport via the hotel as original travel vouchers stated that it was to be our own arrangements.
We apologise for any confusion this seems to have caused.

Thank you
Liz

 

On Mon, Dec 3, 2012 at 11:18 AM, Michael Middleton from UK wrote:

Dear Victoria,
This email is to inform you that I have received my train tickets, as promised, and am very impressed with the service; thank-you for all of your help in getting these tickets to me.

 

Kind regards,
Michael Middleton

 

On 2 December 2012 21:32, Cheryl from Singapore wrote:

Hi Isabelle/Alice

No worries with the water and wet wipes.

We went for the tour to Ninh Binh and there are actually life jackets available.

Would also like to thank the two tour guides Mr Tao and Mr Ha for their good service. They were very helpful and friendly throughout the tour.

Really appreciate all the prompt response from you guys throughout the whole booking and enquiry process.

 

Regards
Cheryl

 

On Wed, Nov 21, 2012 at 10:26 PM, Slaughter from UK wrote:

For the attention of Anna,
Just a short word to thank you for arranging my train tickets/reservations. Everything worked out splendidly and I greatly enjoyed all the train journies. I was glad that I decided to travel over the Hue/Danang section three times. My tour was a memorable experience and I would very much like to return to see more of your beautiful country.

 

Thank you again
I Slaughter

 

On Mon, Nov 19, 2012 at 4:25 PM, Jocelyn O’Neill from Australia wrote:

Dear Victoria,
you have been extremely helpful, but this is the first time I have been able to access my internet and I have been able to meet with my niece. So once again, thank you for your assistance and indeed the information about Paypal and its equivalent in Vietnam. I will no doubt have need to use it.
I am certainly going to recommend your company to others.

 

Bye for now,
Kind regards,
Jocelyn

On Tue, Nov 13, 2012 at 3:57 AM, Jenny from New Zealand wrote:

Thank you.
We have just returned from our holiday in Vietnam. Thank you for sending our tickets to our hotel. It was much appreciated that they were there when we arrived and thanks for the warnings for the train but we had no problems. Please feel free to use this infor or send me a link if you wish me to write something on trip advisor etc

 

Cheers
Jenny

 

On Sat, Nov 10, 2012 at 7:16 AM, Eduardo from Spain wrote:

Dear Anna,
We already in HCMC, thank you very much, everything very smooth, nice service, definitely I will recommend you.

 

Best regards,
Eduardo

 

On Wed, Oct 31, 2012 at 5:28 PM, Kimberley from New Zealand wrote:

Thanks Ms Susan,
Have finished the tour this afternoon.
Mr Thanh did a good job. He was organized and had a nice manner.
The sanctuary was a lovely surprise and I really enjoyed it.
So thanks so much for taking care of my travel arrangements.

 

Kind Regards
Kim

 

On Thu, Oct 18, 2012 at 1:20 PM, Donna from Australia wrote:

Dear Ms Susan
We have received visa-on-arrival approval letter. All information is correct.
I would like to take this opportunity to thank you for your prompt and professional service.
Should we require further travel service we would not hesitate in using Vietnam Impressive.

 

Warmest regards
Donna and Richie

 

On Tue, Oct 16, 2012 at 9:52 AM, Mel Garde from Australia wrote:

Thanks Victoria,
In Singapore now waiting for the flights to Hanoi.
Again thanks for all you assistance. I will not hesitate recommending your service to friends travelling to Vietnam.

 

Mel

 

On Wed, Sep 26, 2012 at 7:35 PM, Jenny from Australia wrote:

Thanks so much Victoria…we had a fabulous time in Sapa. At the moment we are at Lao Cai having dinner before catching the train back to Hanoi…we were held up for about an hour due to another big landslide which happened this afternoon, which blocked the whole road!
We’re hoping the rail line is going to be ok!!

 

Thanks again.
Jenny N

 

On Thu, Sep 13, 2012 at 4:21 PM, Dinesh from UK wrote:

Dear Anna/Lan,
We have been most pleased with the service that Anna has provided for our train tickets. We were so pleased that we came back to book the cruise. We have had an excellent service from start to finish both times. We had several queires and Anna always answered them properly and promptly. I would be more than happy to recommend Vietnam Impressive to other customers.
Thanks again for all your assistance.

 

Kind regards,
Dinesh.

 

On Fri, 27 July 2012 10:25, David from USA wrote:

Dear Ms Mai Hoa
We thoroughly enjoyed the Glory cruise on the 25th/26th and we have now arrived in Hue. This email is to say thank you for your help in organising the Halong Bay trip and train tickets.

 

Regards,
David

On Mon, Jul 2, 2012 at 1:39 PM, David & Joan from Australia wrote:

Dear Susan,
It was nice to meet you this morning. Thank you very much for the time you took to explain everything for us – we really appreciate it. We will be recommending Vietnam Impressive to all of our friends and colleagues in Australia and Bangladesh because of all of the very good and helpful work that you have done for us.

 

When we met I said I would email you with details of our Beijing accommodation:
Lee Garden Apartment, No.18, Goldfish Lane (Jinyu Hutong) Wangfujing, Wangfujing Street & Forbidden City, Beijing, China. Phone: +861065258855. If you need any further details then please email me before Thursday.

 

For your information we will be staying again at the Rising Dragon Palace Hotel for the nights of 14th July and 16th July before departing Hanoi by train as per our arrangement with you.

 

With kind regards,
David

 

On Sat, Jun 09, 2012 at 4:55 PM, Jeremy from Australia wrote:

Hi again,
I really do think you have done a fantastic job sorting out the tickets for us. If there is a link on your website for customer feedback and reviews I would be very happy to write one. I shall also contact a very good rail website called ‘The Man in Seat 61’ who recommended you and tell them how good your service has been.

 

Best regards,
Jeremy

 

On 29 May 2012 at 13:25 PM, Sam from UK wrote:

Dear Mai
I hope you are well?

 

We have now finished our trip to Vietnam & Cambodia and I wanted to let you know that we had a wonderful time. This was in part due to the help you gave us with planning and booking our transport for us. The trains were great and we had no problems at all!!

 

I also wanted to let you know that our driver from Saigon to Chau Doc was fantastic. He was an extremely competant driver and we felt very safe with him. He did a great job.

 

I am already recommending Vietnam & Cambodia to all my friends as we really feel in love with the country, the people and the food!! And of course I am telling them all to contact Mai at Vietnam Impressive to make all the arrangements for them!

 

Thank you once again for all your help, you did a fantastic job.

 

Kind Regards
Sam

 

On Fri, May 25, 2012 at 9:39 PM, Claudio from Italy wrote:

Dear Anna,
I have finished my trip in South East Asia and I want to thank you and your organization for the excellent service. I was really happy.

 

Thank you!
Claudio Masoero

 

On Mon, May 07, 2012 at 8:42 AM, Federico from Italy wrote:

Dear Susan,
sorry for the delay: we are enjoing the Chinese part of our trip right now.
(We are going by train all the way back to Switzerland!)

 

Our trip on Vietnam was really very good. We appreciated all the effort you put in organizing it.
We will of course highly recommend your services to our friends travelling to Vietnam!

 

I have just one little suggestion to make.
All the 4 hotels were great. However for the ones in Saigon and Hanoi, the room was a little too small for 3 persons.
With 3 beds in the room, there was no place left for all the luggages.
Of course it will not happen often to have 3 adults sharing a room. Should it be the case in future, my suggestion would be to ask the clients if they want an upgrade to a bigger room.

 

But this is really just a minor remark. All in all, we were more than satisfied with the trip and we’ll keeep a wonderful memory of Vietnam.
Thanks again.

 

Best,
Federico

 

On Thu, May 03, 2012 at 12:55 PM, Veronica from Australia wrote:

Dear Anna,Victoria & everyone else at Vietnam Impressive,
Thankyou for organising our travel & transfers in Feb/March 2012, we ejoyed our trip to Halong Bay with our guide Ha who was very friendly & helpful.
It was great to come to your office in Hanoi (good exercise climbing the stairs) nothing was any trouble to you even though we had decided to change some of our travel arrangements, everything you arranged for us worked out wonderfully.
We will highly recommend your company to anyone we know travelling to Vietnam.

 

Veronica & Russ
Woodford Qld.Australia

 

On Wed, Apr 18, 2012 at 3:30 PM, Steve from UK wrote:

Dear Anna

Just wanted to drop you a short note to say thank you very much for your help on the holiday. Everything worked our perfectly – you delivered everything you said you would and we had a great time thanks to your help. I would highly recommend you and your company to anybody we know travelling to Vietnam and we will take some time to recommend you to some of the key websites such as Trip Advisor and Seat 61.

Many thanks indeed for a great service!
Steve & Jennie

 

On Thu, Apr 12, 2012 at 6:22 AM, rchopping from Australia wrote:

Dear Ms Alice
What a wonderful holiday we had. Words cannot do justice to our experiences but firstly can we say thank you for your wonderful advice and organisation. In all our travels we have never enjoyed such professionalism and excellent advice. This really showed when we had a couple of hiccups along the way.

 

Arriving in Hanoi we were one of the last people to leave the airport – customs had closed it was so late. There was a delay at the visa office. It was an anxious moment as we left the deserted terminal but very quickly we were relieved to be greeted by a lovely smiling man ready to look after us and treat us so well, even going to the door of the hotel to arrange the staff to unlock the door. He was fantastic. All of the people you contracted for us throughout our travel were of the highest standard, very polite and friendly. This was the first time we were so grateful for your organisation. All the taxis had gone – what would we have done without you?

 

Sitting at the Danang airport without a phone and no guide was another anxious time but I felt in my heart that it would be alright because you had organised always the best for us. The other local guides that were there were so willing to help us and eventually contacted you for us. Had we not had you at the other end of a phone we could have found it quite stressful getting to our destination. Thank you for correcting our problem so quickly and for your kind follow-up with us. It was not the guide’s fault but the tourists who convinced him that the name on the sign was theirs. They apologised to us.

 

Siem Reap was disappointing due to me ending up in hospital but again we were quite overwhelmed by the care and concern and availability of our guide you had arranged for our Angkor tour. I was to have been released at 8.30 but the doctor didn’t arrive until 11.30. Bob had been in touch with the guide who said that he would just stay on call ready to come when we were ready. He and his driver picked us up at the hospital at about 12.30. We headed off to see what we could see in the time available. He was so considerate when walking that he would have us time to sit on occasion and we were able to see some of the best sights. He was very knowledgeable and able to give us detailed history. When we were travelling home he said that he and his driver were available to us until we had completed our visiting for the day. He suggested that he take us to the hotel for a quick freshen up and change of clothes and while we doing that he went and bought us tickets to Smile Angkor and was back at the appointed time. On the way to the show he had allowed enough time to take us to a local restaurant where we had dinner and then on to the show. There was no extra charge for staying with us for so many extra hours, ”just a couple of extra dollars for fuel for the driver”. We felt we were travelling with friends rather than “tour guides”. This man and his driver went above and beyond what was required and left us with beautiful memories of Siem Reap and a desire to return. Without them our stay in Siem Reap would have consisted of a hotel room for Bob and a hospital for me given I went straight from the ship to hospital. He was the best!

 

Everything we did was fabulous, the Bhaya Cruise of Halong Bay and of course the Amalotus cruise. The quality of these trips was just amazing. The staff quickly became like family to the guests on board and we developed friendships with some. The highlight was the Maitre’d – Lay Phann. We became close friends and upon returning to the ship after obtaining his marriage licence he presented us with an invitation to his wedding and a photo of his wife. He wrote his email address in my notebook. I have tried to email him as his wedding was 10th April but the email cannot be delivered. I don’t know how to find out what the mistake is and thought I would start with you. He doesn’t have our contact details unless he could get it from the ship records. The arrangement was that we would email Lay. We would be very upset not to be able to keep in touch with him. I will try to post a letter to his wife’s parents whose address I have but neither his wife or her family speak English. If you can give me any advice how I can make contact with Lay that would be greatly appreciated.

 

We loved Vietnam and we loved Cambodia – the highlight was the beautiful people and smiling faces we met – the happiness and sense of achievement of the people despite their tragic history and on-going struggle. We came back very grateful for what we have and our relatively peaceful history as a country.

 

Thank you once again Alice for your wonderful attention to our every detail. We will always remember your wonderful service and recommend you to anyone we hear of that is wanting to go to Vietnam. We will definitely contact you when we return to Cambodia. It would be very special to meet up with our same tour guide again and do some tour with him. We will have to just wait and see when that will be.

 

Alice is the best!

 

Regards
Bob & Roslyn

 

On Sat, Apr 7, 2012 at 9:14 AM, Shanda Lim from Singapore wrote:

Overall, we were extremely satisfied with the service of Vietnam Impressive. This company is not based in Ho Chi Minh, and yet, we weren’t neglected in any way. We paid them online with minimal charge (very few travel companies in Ho Chi Minh do that), and they really extended their service beyond the tour. We realized that Fil lost his tripod some time that day. When they found out about it the next day, they pulled Mr. Vinh out from his other tour, replaced their group with another guide, and asked Mr. Vinh to trace where the tripod went – cab, restaurant, car, etc. Sad to say, it was never to be found again. Nevertheless, Mr. Vinh even went personally to our hotel to apologize and give a report. My contact likewise emailed me about this. Truly impressive service!

Source: Shanda Lim wrote about our service in this blog. Please have time to read if you are interested:
http://shandawanda.wordpress.com/2012/04/07/saigon-city-tour/

 

On Tue, Mar 6, 2012 at 9:14 AM, Lina from Melbourne wrote:

Hi Victoria/ Mike,
I would like to convey my appreciation for looking after this group.
Everyone on the tour was very pleased with all the tour guides and services in Vietnam, they said everything was done very professionally.
Thank you very much again. Well done.

 

Warm regards
Lina

 

On Tue, Feb 14, 2012 at 9:44 PM, Steve from Austria wrote:

Dear Vietnam Impressive,
Just to let you know that everything worked out very well! Thank you so much for your attention to detail and quick response to all my requests. I will highly recommend your services to my friends.

The only difficulty was to find out when to get off the train, since the train was a bit early and there are no announcements or signs where the Nha Thrang station is, once you’re on the train. But I was able to ask and somebody understood English.

Again, many thanks. Vietnam is a beautiful country with such friendly and kind people!

 

Sincerely,
Steve

 

On Wed, Feb 8, 2012 at 4:31 AM, Paul Muirhead from Australia wrote:

Hello from Australia!!
We have arrived back in Australia..:-( 🙂

 

I, as a usual independent traveller, have enjoyed the ease of dealing with your company. Due to TET, I was a little concerned about the 3 weeks we had in your lovely country, as I had read possible nightmare stories due to TET…I was also ‘sceptical’ that everything was going to turn up at our hotel as planned…I have never planned online before…

 

Everything turned up as planned to my great surprise, train tickets, cars at our door, Ken the great guide, Thang our driver, it JUST worked.

 

We have not yet worked out your commission on train tickets or other things, as I did get a little concerned when i seen ‘Vietnam UN-Impressive thread on Tripadvisor :-)’, few simple sums in my head, I will work it out, but for a holiday, 3 weeks, it worked for us over the TET period.

 

I don’t feel your commissions were too high, I will look at it though, but there’s little doubt for us, this time around, it worked..

 

We thank you for your help in my first time planned holiday, it was a holiday, now I’m back home. It was TOO easy.

 

You are more than welcome to do as you like with this e-mail, you have my e-mail address, post on tripadvisor or where ever you like.

 

Thank you.
Paul and Rachel. Perth Western Australia

 

On Wed, Feb 1, 2012 at 5:57 PM, Olga Myshko from Russia wrote:

Dear Alice,
Hope you are well.
I’m sorry for my late feedback regarding our trip to Vietnam.

 

I’d like to say THANK YOU to you, Mike and all your team who helped us in this adventure.

 

Please say thanks to our guides Mr Tao, Mr Ha and Mr Hoan. They really helped me with local logistic questions.

 

We really liked homestay in Sapa. Ms Soi (home owner) was so welcome and we really enjoyed our days there.

 

Hotel on Monkey Island was great and I think that we will use it in our next trips.
Next time maybe we’d like to change hotel in Ho Chi Minh city and Hanoi. Location was great but rooms for first and last night we think should be a little bit more comfortable.

 

All transport was on time so we didn’t have any problem with it.

 

I have one more request for trip in Vietnam. I’ll send you detailed information by next e-mail.

 

Thank you and have a nice day!

 

Best regards,
Olga Myshko

 

On Tue, Jan 3, 2012 at 5:10 PM, Jenny Pinder from UK wrote:

Hi
I would just like to say a huge THANK YOU!!!!! we have had the most amazing trip and you have done an amazing job of organising everything!!!!! I will be recommending you to all of my friends and if I travel in this area again I will be in touch

 

I would also like to add that i have been very impressed with your services throughout the trip – you have been very efficient, organised and thorough.

 

I was recommended to you by a friend who had previously used you for a trip – and i will also be recommending your services to family and friends for any future trip.

 

We have had such an amazing trip and that is thanks to you for such great organisation.
Many thanks for such an unforgettable trip.

 

wishing you all the best for 2012 and beyond
Jenny

 

On Sun, Jan 1, 2012 at 03:03 AM James Anderson from Australia wrote:

Dear Anna,
Thank you for organising our travel. The trip to Halong Bay was most enjoyable, the guide was very informative and friendly, the driver was very careful and considerate – the boat trip and crew were also excellent.

I would recommend all of these people and their service. Thank you as well, your quick and courteous work was much appreciated. Our train trips also worked very well – it has been many years since any of us slept on a train the clickety-clack makes for a great lullaby.

 

Best regards,
James.

 

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