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Vietnam Impressive on press from Western Australia, visit here

(c) Jean Henriksson

We have been recently on Swedish travel site: www.tripant.com published by Clas Johansson. Clas is Editor-in-Chief. He is also Member of the Swedish Travel Writers Association (Sveriges Turistjournalister), National Press Club (Publicistklubben) and the Association of Media (Föreningen Media)

The following comments and feedback are all true and we posted under the permission from authors. For privacy reason and to avoid spamming, email addresses are not public. If you should need the reference by emailing or telephoning one of these, kindly ask us so we can write to have agreement from author so you can write or speak to them directly.

 

On Fri, Dec 20, 2013 at 6:03 AM, Ray from USA wrote:

Dear Emilia Ms,

I definitely would like to use your great service again as I travel regularly toVietnam.
Your company has a very good reputation in the international on-line world. I truly would like to add more excellent reviews about your company and it’s service.
Thank you for your cooperation,

 

Regards,
Ray

 

On Thu, Dec 19, 2013 at 7:23 AM, Vivien from Australia wrote:

Just a short note to thank you for your service, the tickets were delivered to our hotel as requested and everything went smoothly, the train ride was an experience not to be missed,

Thanks again and I would definitely recommend your company to any prospective travellers to Vietnam
Dean and Vivien

On 21 November 2013 15:13, Paul from Canada wrote:
Thank you! They arrived this morning. Your service has been excellent. I will be sure to tell my friends about you.

 

Cheers,
Professor Paul Budra

 

On Thu, Oct 10, 2013 at 7:52 PM, Giuseppe from Italy wrote:

Dear Victoria,

Yes we have enjoyed very much travelling in Vietnam.
Overall we are very satisfied of Vietnam Impressive, here below our comments:

 

Transportation:
cars were always clean and punctual, great!

 

Hotel: very good

 

Tour guide:
Saigon: punctual, easy to understand his English
Hoian: punctual, not easy to understand his English
Hanoi: he was not punctual, appointment was at 8 am and he arrived at 9 am, easy to understand his English

Definitely we will recommend Vietnam Impressive to our friends.

 

Best regards.
Martina and Beppe

 

On Tue, Aug 27, 2013 at 10:13 PM, Adina from Romania wrote:

Dear Narol,

I would like to say a warm “thank you” to you and the Vietnam Impressive team. Everything was well organized and according to schedule (I have a small doubt about the vessel from Halong Bay – was it a Bhaya cruise ?! -, but this might be only because I was expecting much more from this famous Vietnamese place…).

In three weeks we met five nice guides and for sure all of them tried their best to make this trip a nice experience for us (a 10+ mark for the warmness of the guide in Dalat; also a 10+ for the passion of the guide in Hanoi). As for the accommodation, out of the selected hotels we have enjoyed mostly Saigon Morin (in Hue) but we had no complains even for the less quoted hotels.

Nice people, wonderful places (Sa Pa and Hoi An were the best!), interesting experiences! Due to our profession we have been travelling a lot around the world and hopefully we will continue. But for sure we will forever remember Vietnam!

 

Thank you again for your support!
Adina Andreescu

 

On Tue, Aug 27, 2013 at 12:15 AM, Lorenzo from Spain wrote:

Hi Monica,
I didn’t realise that I sent you the mail on Sunday. Finally we could change the tickets at the station and we are in Hue. Only had to pay 10% of the cost.

Thank you very much for everything and we are really happy for your good service. As soon as I come back to Spain I will write a comment on Tripadvisor. We found many Spanish in Halong that had been cheated by Mr Tony Ngo who uses the name impressive tours which I think it is quite similar to your name and he is really giving a terrible service.

 

Thanks again!!!!
Lorenzo

 

On Mon, Aug 12, 2013 at 9:55 PM, Gabriella from UK wrote:

Dear Victoria,

I just wanted to let you know we received our train tickets at our hotel, so thank you very much for your efficient and brilliant service. I will definitely recommend Vietnam Impressive to anyone I know planning on travelling by train in Vietnam.

 

Many thanks again,
Gabriella

 

On Mon, Aug 05, 2013 at 12:08 AM, Joseph from Australia wrote:

Dear Mike,

I was one of the six people from Melbourne, Australia who booked a package via a travel agency in Melbourne (Wings) with Vietnam Impressive. We commend the tour guides that your company provided in our journey. We were especially delighted with Mr Vinnie as we called him (cc in this message). He extended his help beyond the normal working hours and also helped contact your office after we left Vietnam for Cambodia when we were not happy with the first hotel we were sent to in Phnom Penh. Fortunately we had his facebook contact. I can positively say Mr Vinnie is one of the best guides we’ve had on this tour. Congratulations for having someone like him on your staff. Perhaps I’d suggest that all guides should at least take us through the airport counters of each airport to see that we actually checkin without any problems. When we changed hotel in Phnom Penh, your staff on the telephone were also extremely helpful. I recall someone called jeff that rang back with quick action on changing hotels.

 

Kind regards,
Joseph

 

On Wed, Jul 31, 2013 at 12:08 AM, Joke from Belgium wrote:

Dear Victoria,

We received the tickets already today, it was a nice surprise. I want to thank you a lot for the fast, good and reliable service. We were really scared the tickets wouldnt be here on time because of the troubles with the address. But everything turned out well, and we want to thank you all for your service.

 

Kind regards,
Joke

 

On 22 July 2013 12:09, John from Australia wrote:

Dear Alice,

Many thanks for your email. The late arrival at Lao Cai allowed us to see much interesting countryside and paddy fields of rice in daylight, and did not upset out time in Sapa.

Thanks again to Vietnam Impressive for all your help …. we had a very successful trip.

Just repeating, nothing to do directly with Vietnam Impressive and we will always be happy to do business with you again in the future.

 

Regards
John Evans

 

On 18 July 2013 at 11:31, Grace Alexander from Australia wrote:

Thank you so much, one of the best services I’ve used and I really appreciate your great help.
Thanks again

Grace

 

On Thu, Jun 27, 2013 at 8:29 PM, Marion Bounine wrote:

Dear Victoria,

Just to let you know that when I arrived in Hue, the ticket was already delivered.
So I wanted to thank you one more time for your efficiency.
I will surely recommend your service to people who will travel to Vietnam.

 

Kind Regards
MarionM

 

On Wed, Jun 26, 2013 at 12:47 PM, Harry Sampson wrote:

Hi Monica,

Would just like to say a BIG thanks for sorting out our train tickets; we have received them from the hotel.
Your help during booking has been amazing! We will leave great feedback when we return home.

 

Thanks again for all your help!
Harry & Jo

 

On Thu, Jun 20, 2013 at 2:33 PM, Mark Doughty wrote:

Hi,

Thank you for the safe delivery of all the tickets to Hoi An and Hanoi. I can confirm we have received them all and everything looks in order. We will post you a good review on trip advisor, as the service has been great, especially as the train tickets we booked through our hotel were incorrect.

 

Thanks Again,
Mark

 

On Tue, Jun 18, 2013 at 9:18 PM, Fiona from USA wrote:

Dear Ms Narol

Thank you once again for your excellent service. It is indeed ‘impressive’.
Regards
Fiona

 

On Thu, Jun 12, 2013 at 15:27 PM, Kerri from China wrote:

Dear Monica,

Very impressed with your service, keep it up!

 

Warm regards,
Kerri

 

On Thu, Jun 6, 2013 at 12:27 PM, Luis from Argentina wrote:

Hello Victoria

Thank you very much for all your service.

You have been very reliable. I will recommend you for anyone that wants to travel to Vietnam.

 

Regards
Luis

 

On Sun, May 19, 2013 at 4:08 PM, Hugh from Australia wrote:

Hello Nguyen,

I just wanted to say thank you for organising our overnight train journey from Hanoi to Danang. Everything went smoothly and I was impressed with how easy it was to book this train ticket from Australia using your service.

I found your company via a train travel website – I include the website link and quote about Vietnam Impressive below.

 

Many thanks,
Hugh

 

On Tue, Apr 30, 2013 at 3:46 PM, Bernie from UK wrote:

Just wanted to say a big thank you to everyone at “Vietnam Impressive” for all your help. I found you on a website called www.seat61.com & will give them good feedback about how helpful & professional you all are there.

 

Thanks again!
Bernie

 

On Mon, Apr 29, 2013 at 4:13 PM, Rainer from Australia wrote:

Dear Vu Thi Thu Huong,

Recently we, my wife and myself, travelled from Hanoi to Da Nang and a few days later from Da Nang to Ho Chi Minh City by SE3 train.

Travelling in Vietnam for the first time we didn’t know what to expect but were impressed with your service not only booking the berth in the compartment for us but also delivering the tickets to the hotel as arranged beforehand.

Boarding the train in Hanoi we encountered no problem at any time during the journey with people trying to share our compartment except passengers with a legitimate ticket. Others than that we met a number of very friendly fellow local travelers.

However, I’d like to bring it to your attention that when boarding the train for the Da Nang to Ho Chi Minh City leg we found all 4 berth in the compartment with used linen. No fresh linen was provided either. We can appreciate that there may not be enough time for the personnel to change the linen but certainly expect it to be provided and enable passengers to change linen for themselves but not to be expected to sleep in a bed which someone else just left.

I do not put any blame for this on your organization but would appreciate if you pass on our concern to those responsible.

 

Kind regards
Rainer

 

On Thu, Apr 18, 2013 at 12:24 AM, Michael from USA wrote:

Dear Monica,

A short email to thankyou for all your help and assistance for our recent and very enjoyable tour of Vietnam. We had a great time and would have no hesitation in recommending Vietnam Impressive to friends who wish to experience the delights of Vietnam.

 

Kind regards
Michael

 

On Tue, Apr 2, 2013 at 10:27 AM, Stewart from China wrote:

Hi Monica,

Yes I can confirm receipt of our train tickets. Many thanks for your help with our booking. I have been most impressed with your company – living up to your name. We would certainly use you again and I will be advising anyone to do the same.

 

Kind regards
Stewart

 

On Fri, Mar 28, 2013 at 10:11 AM, Leilani from Singapore wrote:

Dear Victoria,

Thank you once again for your amazing service. I really appreciate how helpful you have been and how easy booking with you has been.

I regularly use Tripadvisor and will be making a very positive review there. I travel frequently, to all parts of the world, and am always appreciative of quality service. You and your company have been excellent in so many ways and I am happy to share this with other travelers.

I will pass on your details to friends who are coming to Vietnam in the future.

 

Warmest regards,
Leilani

 

On Thu, Mar 21, 2013 at 12:09 PM, Steve from UK wrote:

Hello Victoria,

We are now safely at the airport.

We had a fabulous trip.

Everything was on time and well organised. The guides were great, friendly and knowledgable and the standard of accommodation exceeded our expectations.

Thanks so much for all of your hard work. We’ll be sure to recommend you on trip advisor.
Steve and Frances

On Tue, Mar 12, 2013 at 9:09 PM, Oliver from Australia wrote:
Just to say I have collected my tickets – thank you again for what I guess was a special effort to get them to me – I’ll make a very positive review to seat61 when I can!

 

Cheers,
Oliver

 

On Mon, Mar 4, 2013 at 9:08 AM, Mike from UK wrote:

For the attention of Ms Isabelle (a wonderful name, it’s the same as my granddaughter)

Thank you for the rail tickets where we received this morning. Your service has been excellent lets hope the train journey is as good.

 

Thank you again.
Kind regards

Mike Reid

 

On Mon, Feb 25, 2013 at 10:35 AM, Dee Ashworth from UK wrote:

Thanks Narol tickets have arrived and I’ve collected them. All perfect. An excellent service I will make sure Seat 61 get a good recommendation from me. I will definitely tell all my friends of your very good service. I love Vietnam!

 

Dee

 

On Wed, Feb 20, 2013 at 11:37 AM, Anne Maree from Australia wrote:

Dear Anna
We are now home in Australia after our travels through Thailand, Laos and Vietnam. I would like to thank you for your assistance with our travel arrangements in Vietnam. Everything went smoothly and your helpfulness and efficiency impressed us greatly. We will certainly contact you again should we return to Vietnam and will be happy to refer other travellers to you. Does Vietnam Impressive provide travel services in any other countries? We are considering a trip to Sri Lanka.
With thanks
Anne-Maree

 

On Tue, Feb 12, 2013 at 5:49 AM, Rod Jenkins from Australia wrote:

While doing research for a planned trip to Vietnam I decided to use Vietnam Impressive to book my train trips.

I wanted to travel with my family from Saigon to Nha Trang, AC soft seat, Nha Trang to Saigon AC soft sleeper and on Livitrans return trip to Sapa.

I was most impressed with the service provided by Vietnam Impressive. Emails were answered promptly with detailed instructions on where and how to exchange our vouchers. They coped with me changing dates and some tickets emailed to me with others delivered to our hotel as promised.

Everything worked fine and I recommend them as trustworthy ticket agency to anyone going to Vietnam

 

Best,
Rod

 

On Tue, Feb 5, 2013 at 7:47 AM, Mary Jean Gilman from USA wrote:

Hello again,

We are back home now. We enjoyed our train travel from Hanoi to Hue very much. Thank you for arranging to deliver the tickets to our hotel for us ahead of time. We loved Vietnam and we hope to visit again soon. Your help is very much appreciated and we will be recommending you to others surely.

 

Have a wonderful day!
Mary Jean Gilman

 

On Thu, Jan 17, 2013 at 1:32 AM, Christoph+Sylvia from Germany wrote:

Hello dear Esperanza,

now we are back in the cold germany. We have got -4°C and a lot of snow. We better will be back in the warm and beautiful vietnam.

Dear Esperanza, it is urgent for us to say THANK YOU to you. You did a really good job, and we can give a good feedback about all what you do for us. It was a great time in Vietnam.

We wish you all the best and pls. say many, many greetings to our guide TAO.

 

Hope too see you again
Christoph and Sylvia

 

On Sat, Jan 12, 2013 at 10:43 AM, Bryony from Australia wrote:

Dear Ms Isabelle,

Thank you very much for the train tickets, which I received at my hotel yesterday. I am very impressed by how organised your company is and how clearly everything is labelled. Thank you so much.

 

With warm wishes
Bryony Blyth

 

On Thu, Jan 10, 2013 at 10:40 PM, Dinesh from UK wrote:

Dear Managers at Vietnam Impressive,

We have been most pleased with the service that Anna has provided for our train tickets. We were so pleased that we came back to book the cruise. We have had excellent service from start to finish both times. We had several queires and Anna always answered them properly and promptly. I would be more than happy to recommend Vietnam Impressive to other customers
Thanks again for all your assistance.

 

Kind regards,
Dinesh.

On Fri, Jan 4, 2013 at 9:38 AM, Matt from UK wrote:

Hi Susan,

Just a quick email to say many thanks for arranging the safe delivery of my train tickets to my hotel. I will be sure to recommend your great service.

Thanks again and have a nice weekend.

 

Best wishes,
Matthew

 

On Tue, Jan 01, 2013 at 09:55 AM, Vincent Oliver from France wrote:

Dear Mrs Narol,

We are now back in Shanghai after our trip in Vietnam.
We would like to thank you for the quality of your organization. Everything went smothly and that permitted us to discover your country in optimal conditions. Be sure that we will recommend your services here to our friends in Shanghai who are planning to visit Vietnam.
Just one little thing you might want to hear as a feedback is that Hanoi Silver hotel is not so convenient for the breakfast especially when you have tours or pick up to the airport early in the morning scheduled. They initially announced a breakfast at 7 but we finally realised that the staff started arriving at this time and nothing was ready before 7.30. At 7.30, it was only half ready which should be peak time for a breakfast. All the other hotels had everything ready for 6.30.

Again thank you and we wish you a happy 2013 new year with lots of clients.

 

Best regards.
Vincent

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